Putting customers first.
(eVideo)
Contributors
Published
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Format
eVideo
Status
Description
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Language
English
Notes
General Note
Title from title frames.
Date/Time and Place of Event
Originally produced by Library Video Network in 2006.
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
(2014). Putting customers first . Kanopy Streaming.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2014. Putting Customers First. Kanopy Streaming.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Putting Customers First Kanopy Streaming, 2014.
MLA Citation, 9th Edition (style guide)Putting Customers First Kanopy Streaming, 2014.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
28c2c481-e5a3-bf94-3bd1-94eacabe90af-eng
Grouping Information
| Grouped Work ID | 28c2c481-e5a3-bf94-3bd1-94eacabe90af-eng |
|---|---|
| Full title | putting customers first |
| Author | kanopy |
| Grouping Category | movie |
| Last Update | 2022-06-16 00:36:02AM |
| Last Indexed | 2024-04-27 03:07:28AM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | May 17, 2022 |
| Last Used | Feb 19, 2024 |
Marc Record
| First Detected | May 30, 2021 12:36:16 PM |
|---|---|
| Last File Modification Time | Feb 03, 2022 11:50:44 AM |
MARC Record
| LEADER | 02275ngm a22003851i 4500 | ||
|---|---|---|---|
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| 264 | 1 | |a [San Francisco, California, USA] :|b Kanopy Streaming,|c 2014. | |
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| 347 | |a video file|b MPEG-4|b Flash | ||
| 500 | |a Title from title frames. | ||
| 518 | |a Originally produced by Library Video Network in 2006. | ||
| 520 | |a This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 650 | 0 | |a Libraries|x Customer services. | |
| 650 | 0 | |a Libraries|x public relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Public services (Libraries). | |
| 655 | 7 | |a Short films.|2 lcgft | |
| 710 | 2 | |a Kanopy (Firm) | |
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